This privacy statement sets out how Bolney Wine Estate protects and uses any personal information you share with us in the course of your use of this website, and from which you may be identified. We have incorporated the General Data Protection Regulation (GDPR) into this statement, and if we make any adjustments to our approach, we will always publish them here.

Bolney Estate Privacy Policy

Who we are

One of our main priorities at Bolney Wine Estate is the privacy of our visitors. The following Privacy Policy outlines the types of information we collect and record, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information they share and/or collect at Bolney Wine Estate. This policy does not apply to any information collected offline or through channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect and store

1) Personal information

• Name
• Contact Information, including email address and/or postal address, depending on whether you are on our email and/or postal subscriber list
• General location
• Your preferences and interests in our products and services
• Your date of birth

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may collect your contact information, including your name, company name, address, email address, and telephone number.

While you visit our site, we’ll track:

• Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: We’ll ask you to enter this so we can, for example, estimate shipping costs before you place your order and ship it.

We’ll also use cookies to track your basket contents while you browse our site.

When you purchase from us, we’ll ask you to provide information, including your name, billing and shipping addresses, email address, phone number, credit card/payment details, and optional account information such as username and password. We’ll use this information for purposes such as:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number to populate your checkout information for future orders.

We generally retain information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to retain it beyond that. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store any comments or reviews you choose to leave.

If you place a subscription order with us, we store the customer’s name, billing and shipping addresses, email address, phone number, and credit card or payment details to process recurring subscription payments.

2) Comments, reviews, and contact forms

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and the browser’s user agent string, to support spam detection.

3) Cookies

Like many websites, Bolney Wine Estate uses cookies. These cookies are used to store information, including visitors’ preferences and the pages they visited on the website. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience, so you don’t have to re-enter your details when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.

View our full cookie policy.

4) Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5) Analytics

Analytics cookies track how users reach the Site and how they interact with and navigate once on the Site. These cookies help us understand which features on the Site are performing best and which can be improved. We use Google Analytics to analyse website usage. Our analytics service provider generates statistical and other information about website use through cookies. The information generated by our website is used to create reports on its use.

View our analytics service provider’s privacy policy.

6) Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent
• Customer information, such as your name, email address, and billing and shipping details.

Our team members have access to this information to help fulfil orders, process refunds, and support you.

Bolney Estate’s Online Security

1) How we protect your data

We are committed to ensuring that your information is secure. We have electronic and physical systems in place to prevent unauthorised access to or disclosure of your personal information, and robust internal procedures to prevent misuse.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

2) Who we share your data with

In the course of a transaction with you, some of your personal information may be shared with our Bank and delivery businesses. In these circumstances, the partner entity is legally prohibited from sharing the information with any party except as required by law.

We use your email address to send your order-related data via HubSpot. HubSpot is an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers. Please see the HubSpot Data Privacy for more details.

We share information with third parties that help us process your orders and store services, including Parcel Force, Royal Mail, ThirstyHare deliveries, and Ship Theory.

3) Payments

We accept payments via PayPal, Apple Pay, Google Pay, and Stripe. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total and billing information. Please see the privacy policies for these payment providers below:

• PayPal Privacy Policy
• Apple Pay Privacy Policy
• Google Pay Privacy Policy
• Stripe Privacy Policy

4) How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This enables us to automatically recognise and approve follow-up comments, rather than holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you place an order on our website, the order details and any personal information associated with it will be retained indefinitely.

Your rights over your data

1) GDPR data protection rights

We want to ensure you are fully aware of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you submit a request, we have one month to respond. If you would like to exercise any of these rights, please get in touch with us.

2) Opting out

If you want Bolney Wine Estate to remove your information or to stop communicating with you, please email: [email protected] or write to us at Bolney Wine Estate, Foxhole Lane, Bolney, West Sussex, RH17 5NB.