Our Privacy Policy

This Privacy statement sets out how Bolney Wine Estate protects and uses any personal information you share with us in the course of your use of this website and from which you may be identified. We have incorporated regulations arising from the General Data Protection Regulation (GDPR) into this statement and if we make any adjustments to our approach, we will always publish it here. 

 

Who we are:

At Bolney Wine Estate, accessible from https://bolneywineestate.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Bolney Wine Estate and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Bolney Wine Estate. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

What Information we collect and store

Personal information:

• Name
• Contact Information, including email address and/or postal address, depending on whether you are on our email and/or postal subscriber list
• General location
• Your preferences and interests in our products and services
• Your date of birth

 

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

 

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

 

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

If you place a subscription order with us, for the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

 

Comments / reviews / contact forms:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Cookies:

Like any other website, Bolney Wine Estate uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

View our full cookie policy here

Embedded content from other sites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics:

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved. We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider’s privacy policy is available at:  https://www.google.com/policies/privacy/].

 

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent
• Customer information like your name, email address, and billing and shipping information.

 

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

Our Security:

How we protect your data:

We are committed to ensuring that your information is secure. We have electronic and physical systems in place to prevent unauthorised access or disclosure of your personal information and good procedures internally to prevent abuse.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or we are required to do so by law.

 Who we share your data with:

In the course of conducting a transaction with you, some of your personal information is likely to be shared with our Bank and delivery businesses. In these circumstances the partner entity is legally constrained from sharing the information with any other party other than if they are compelled to by law.

We use your email to send your Orders related data over HubSpot. HubSpot is an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers. Please see the HubSpot Data Privacy for more details.

 

We share information with third parties who help us provide your orders and store services to you; for example Parcel Force, Royal Mail, ThirstyHare deliveries and Ship Theory.

 

 Payments:

We accept payments through PayPal, Apple Pay, Google Pay and card payments through Stripe. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total and billing information. Please see full privacy policies for these payment providers below:

 

PayPal Privacy Policy

Apple Pay Privacy Policy

Google Pay Privacy Policy

Stripe Privacy Policy

 

 How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you place an order on our website the details and any personal information related to this order will be remained indefinitely.

 

What rights do you have over your data:

GDPR data protection rights:

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Changing your mind – If you want Bolney Wine Estate to remove your information or to stop communicating with you, please email to [email protected] or write to us at Bolney Wine Estate, Foxhole Lane, Bolney, West Sussex, RH17 5NB

Contact information:

[email protected]

Bolney Wine Estate, Foxhole Lane, Bolney, West Sussex, RH17 5NB